Deliver an unforgettable customer experience.
How a customer feels about your business is largely determined by your last interaction, meaning your customer experience must be consistently delightful.
We coach customer service and sales departments on how to deliver a customer experience that goes above and beyond while feeling authentic and unique.
Learn how our coaching program can transform your customer interactions.
Coaching that leaves customers delighted.
Create a five-star workplace
At Vivid, we know teams who feel valued within the workplace are happier, provide better customer interactions, and are more productive.
Register for our SmileMaker Suite to help your team members feel valued and connected to the brand’s mission and learn our specific goals, including:
- Understand the “why” behind their work.
- Learn about the internal customer.
- Consistently deliver a memorable customer experience.
- Properly assist customers who do not feel supported.
Happy leaders make productive departments
We work with department supervisors and executive leadership in Guest Services and Guest Relations to develop their confidence, communication and delegation skills, to become more effective leaders.
Our Bright Leaders Suite helps leaders at all levels bring out the best in their teams by achieving the following goals:
- Communicating clear department guidelines.
- Executing a united mission and vision.
- Effective delegation techniques.
- Creating and maintaining a joyful workplace.
Our Programs Include...
Flexible Timeframe
Our coaching plans are designed to best serve your organization's needs.
No matter if you would like us to work with your team regularly or participate in a one-time company call, our team is happy to assist.
Available in-Person or Online
All coaching plans are available online or on-site. We ensure Covid guidelines are observed during on-site trainings and work with all major virtual platforms.
Industry Specific
Our team works with specific industries where we have proven knowledge, experience and success to ensure you get the best results.
Coaching that grows with you...
Vivid Motivation offers 6-week group coaching programs that are held throughout the year. Each program focuses on one of our three pillars of business success- happy teams, happy leaders, and happy customers.
No matter if you want to enroll your entire department or just yourself, our coaching programs are designed to reignite your passion and purpose while creating lasting change in your organization.
Want to learn more? Schedule a complimentary consultation with our Lead Instructor and CEO, Marcella Miciano!
Group Coaching
$597
Join like-minded businesses that share a desire to be their best for their customers, colleagues, and themselves.
Each of our weekly live coaching programs is designed to help you Put People First.
- Weekly one-hour sessions
- Live training
- Recorded meetings
- Downloadable action plan & tools
- Complimentary consultation and follow-up calls
Group Coaching +
$597
- Weekly one-hour sessions
- Live training
- Recorded meetings
- Downloadable action plan & tools
- Complimentary consultation and follow-up calls
Frequently Asked Questions
Led by Vivid’s CEO and Senior Consultant, Marcella Miciano, our Sales and Customer Service program helps organizations:
- Develop a unique and memorable customer experience.
- Assist customers who do not feel supported.
- Effectively train new, temporary, and part-time team members.
Available virtually or on location, we offer a variety of coaching options to best suit your needs. View our coaching plans here.
Led by Vivid’s CEO and Senior Consultant, Marcella Miciano, our Sales and Customer Service program helps organizations:
- Develop a unique and memorable customer experience.
- Assist customers who do not feel supported.
- Effectively train new, temporary, and part-time team members.
Available virtually or on location, we offer a variety of coaching options to best suit your needs. View our coaching plans here.
We've got your back every step of the way.
Our team is available to assist you at every step.
Unsure if Vivid is the right solution for your organization?
Schedule a complimentary call to discuss your specific goals and learn about our programs.
Have questions? We have answers!
Visit our FAQ’s section to read our most Frequently Asked Questions about our coaching frameworks and plans.
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A business strategy is the means by which it sets out to achieve desired ends. You have ideas, goals, and dreams. We have a culturally diverse, forward thinking team looking for talent like you.
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